Every interaction counts
I went up to the Jet Blue counter and asked the woman behind the desk a question and she barked at me to go to the Service Desk to get the answer. I didn’t get mad, I just thought poor thing – she either hates her job or she thinks that I don’t matter.
I went over to the other desk and the woman there apologized for her colleague and helped me thoroughly. She was genuine and seemed happy.
What a difference my interaction with her made. It takes just a little bit to be nice but it goes a long way.